Mobile technology opens vast opportunities to improve customer experience
Near Motion solutions
The World is Becoming Mobile
Smartphone penetration level in Saudi Arabia is to dominate retail
Near Motion Introduces Beacon Technology
Simplifying indoor navigation
How Do Beacons Work?
Say you're entering the bank
There's a Beacon placed next to the socks section
Your mobile picks up a signal and lets you choose the service you are interested in. Based on your choice, you are allocated to a specific desk and bank officer
You save time. You are guided to a specific desk and bank officer who can help
Near Motion Solutions for Banks
Customer ID Recognition
The branch personnel will know precisely the personal identity, relationship history, interests and behavior of the client, when theywill interact
A customer who is identified by name and welcomed when they enter a branch will inevitably feel more respected and appreciated.
Desk and Clerk Allocation
Based on customer’s service choices and on his personal profile, each visitor will be allocatedto a specific desk and bank officer
Notifying Account Managers
When a customer enters the bank and indicates his services of interest from the menu, his personal account manager will be notified
Outdoor Presence Detection
The beacons will detect the presence of your customers close to the bank, before they enter your branch.
Clients will be notified that one of the branches of their bank is in the proximity and, when available, they will get reminders about the scheduled payments or other transactions they usually do.
The beacons will navigate the client indoors, showing him directionsto different places inside the bank
Mobile device-based payments
By placing beacons on your teller desks or at your own ATMs, mobile payments can be done by using only the own devices of your customers. Our technology can replace the need to use a card to access the ATM, by using the proximity capabilities and the secured data transfers via mobile and cloud platform.
Tailored Financial Offers
Based on the transactions historyand other personal data and previous activities and options, visitors waitingat the premises will be profiled and will receive personalized products and service offers, coupons, discountsand other rewards
Location-based up-sellingand education
While waiting, customers can use this time to pay their monthly invoices,by using the branch services.
Cross-selling, new incomegeneration
By placing beacons on various commercial locations, the bank can encourage customers to use their financial services to get advantages like discounts, coupons or bonuses
By using Beacons, banks will gather very important quantity of high-quality data related to their customers’ behavior and to better understand and anticipate needs, flows, rush hours, profiles and resources involved to better satisfy all customers.
All customers will be invited to evaluate their experience, at the end of the visit, by using a short and interactive satisfaction survey.